The Mall Norwich (Castle Mall until 2007), a shopping mall designed by local practice Lambert, Scott & Innes and opened in 1993, presents an ingenious solution to the problem of sensitively accommodating new retail space in a historic city-centre environment—the building is largely concealed underground and built into the side of a hill, with a public park created on its roof in the area south of the Castle.
The new Chapelfield shopping mall has been built on the site where the Caleys (later Rowntree Mackintosh and Nestlé) chocolate factory once stood. Chapelfield opened in September 2005, featuring as its flagship department store House of Fraser. Detractors have criticised Chapelfield as unnecessary and damaging to local businesses; its presence has prompted smaller retailers to band together to promote the virtues of independent shops. Despite this in August 2006 it was reported by the Javelin Group that Norwich was one of the top five retail destinations in the UK, and in October 2006 the city centre was voted the best in the UK, in a shopping satisfaction survey run by Goldfish Credit Card.
To the north of the city centre is the Anglia Square shopping centre. The centre and the surrounding area is to be redeveloped; demolition work was due to
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